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Coconut Bay Beach Resort & Spa All Inclusive
PO Box 246, Vieux Fort, Saint Lucia
Guest review summary
- 15.1 Average rating: All Trip Types
- 80% Recommended
- 30 Reviews
- 14.9 Hotel Service
- 15.5 Room Comfort
- 15.5 Hotel Condition
- 16.3 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (30) | 15.1 |
| Business | (0) | 0 |
| Romance | (4) | 9.6 |
| Family | (3) | 7.4 |
| With Friends | (1) | 2.0 |
| All Others | (12) | 9.6 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 1 800 55 33 38
Facilities
Services
- Beauty services
- Coffee in lobby
- Concierge desk
- Currency exchange
- Fitness equipment
- Full-service health spa
- Hair salon
- Internet access in public areas - high speed
- Internet access in public areas - surcharge
- Internet access - wireless
- Laundry facilities
- Medical assistance available
- Nightclub
- Parking (free)
- Porter/bellhop
- Sauna
- Security guard
- Self parking
- Spa tub
- Steam room
- Supervised child care/activities
- Tour assistance
- Wedding services
Business & Event
- 24-hour front desk
- Banquet facilities
- Business services
- Dry cleaning/laundry service
- Event catering
- Meeting rooms (small groups)
Rooms (all rooms include)
- Access via exterior corridors
- Air conditioning
- Blackout drapes/curtains
- Cable/satellite TV
- Ceiling fan
- Child care (in room, surcharge)
- Climate control
- Clock radio
- Complimentary toiletries
- Cribs (infant beds) available
- Desk
- Electronic/magnetic keys
- Hair dryer
- Housekeeping (daily)
- In-room safe
- Internet access - surcharge
- Internet access - wireless
- Iron/ironing board
- Premium TV channel(s)
- Shower only
- Smoking rooms only
- Television
- Television - Cable service
- Turndown service (on request)
- Voice mail
- Wake-up calls
- Window opens
General
- Air-conditioned public areas;
- Bar/lounge;
- Elevator/lift;
- Gift shops or newsstand;
- Number of floors: 4;
- Number of rooms: 254;
- Poolside bar;
- Restaurant(s) in hotel;
- Swimming pool - outdoor;
- Swim-up bar
The majority of amenities and activities at this resort are included in the room rate; guests will not be charged extra for meals, drinks, activities, gratuities, and use of sports/fitness facilities and equipment.
All-Inclusive food and beverages
Not included: Gift-shop snacks and beverages.
Scroll down to the Dining section for restaurant/menu details.
All-Inclusive activities and equipment
Water sports
Land sports
Classes/instruction
A children's club offers youngsters ages 3–12 a program of supervised day/night activities. Features include:
Not included: Childcare outside children's-club hours. All-Inclusive entertainment/nightlife
Airport taxes may or may not be included.
| Check-in time is | 3 PM |
| Check-out time is | 11 AM |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Dining
The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort. (Scroll up to the All-Inclusive Details section for more information.)
Coconut Walk - Casual restaurant serving breakfast and lunch buffets daily. Open five nights weekly for buffet dinners.
Outdoor buffets - Tuesday and Saturday night Caribbean-barbecue buffets with live music.
Silk - Air-conditioned à la carte Asian restaurant with Chinese lanterns, rattan chairs. Open for dinner only five nights weekly. 24-hour reservations required. Family and adults-only seatings. Dress code: long pants, collared shirts, no beach sandals for men.
Sample menu for Silk
Salad:
Soups:
Main courses:
Desserts:
Bellagio - Air-conditioned à la carte Italian restaurant with terracotta-colored walls. Open for dinner only five nights weekly. 24-hour reservations required. Family and adults-only seatings. Dress code: long pants, collared shirts, no beach sandals for men.
Sample menu for Bellagio
Appetizers:
Salads:
Main courses:
Desserts:
Bites Beach Grill - Open-air spot between main pools. Beamed wooden ceiling. Open mid-morning until early evening, then after dinner until late for sandwiches, burgers, hot dogs, French fries, salads.
Peter John's - Expansive bar/lounge with red walls and columns, floral carpet. Open nightly from early evening until after midnight.
Swimup bar - Open daily from mid-morning until early evening.
Lobby Bar - Open daily from late morning until late night.
Disco - Disco behind Peter John's bar/lounge. Open nightly from 11 PM to 1 AM for dancing to DJ music (hours subject to change).
Recreation
The majority of recreational activities and facilities described below are included in the room rate for this resort. (Scroll up to the All-Inclusive Details section for more information.)
The resort's oceanfront water park has a 229-m (750-ft) lazy river for tubing and two serpentine water slides, one open and the other a closed tube.
A 30-m (98-ft) freeform pool contains garden islands, cascades, a swimup bar, and alcoves with banquettes and cocktail tables. A freeform activities pool with volleyball net is paired with a 14-person spa tub and a sundeck overlooking the Atlantic Ocean.
Isolated at one end of the resort is an adults-only area with an 11-m (35-ft) freeform pool, a sundeck, and a lawn with lounge chairs and hammocks under coconut palms. The pools, lazy river, and spa tub (but not water slides) are open around the clock.
A picket-fence compound for children ages 3–12 includes a water-play area with water cannons, fountains, and overhead tip-over buckets; a playground; a covered outdoor activities area; and an air-conditioned clubhouse with video games. Supervision is available from 10 AM to 5 PM, during dinner five nights weekly, and after dinner until 10 PM (hours subject to change).
The resort faces a narrow band of beach with light-colored sand and views of the Maria Islands (a wildlife reserve just offshore) and Moule à Chique (the headland at St. Lucia's southern tip). An offshore reef and rock breakwaters keep water calm in most weather.
The resort supplies snorkeling gear. Windsurfer rentals are available during busy seasons on a beach 1 km (0.75 mi) south. Other watersports, including scuba diving, are available on beaches near Soufrière, 44 km (27.5 mi) north of the resort on the west (Caribbean) coast.
Land sports include beach volleyball and cricket. The four tennis courts and two basketball courts are lighted. Daily activities include yoga, Tai-Bo, pool aerobics, and dance classes.
ATVs, biking, and kayaking are available along the southeast coast of the island. Kayaking is also allowed within the nature reserve wetlands of Savannes Bay (surcharges).
A rainforest canopy tour offers a bird's-eye view of treetops and across rivers (surcharges).
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Aerobics on site
- Basketball on site
- Fishing nearby
- Helicopter/airplane sightseeing nearby
- Hiking/biking trails nearby
- Playground on site
- Snorkeling on site
- Swimming on site
- Volleyball on site
- Windsurfing nearby
- Yoga classes/instruction on site
Guestrooms Guestrooms
Harmony Deluxe Garden View
Two queen beds. Patio with table and two chairs. Garden view. Exterior access. Located on the ground floor on the adult side of the resort. Satellite TV. Wireless Internet access (surcharge). Alarm clock radio. Coffee and tea caddy. In-room safe. Iron and ironing board. Ceiling fan. Air conditioning.
All rooms include All rooms include- Access via exterior corridors
- Air conditioning
- Blackout drapes/curtains
- Cable/satellite TV
- Ceiling fan
- Child care (in room, surcharge)
- Climate control
- Clock radio
- Complimentary toiletries
- Cribs (infant beds) available
- Desk
- Electronic/magnetic keys
- Hair dryer
- Housekeeping (daily)
- In-room safe
- Internet access - surcharge
- Internet access - wireless
- Iron/ironing board
- Premium TV channel(s)
- Shower only
- Smoking rooms only
- Television
- Television - Cable service
- Turndown service (on request)
- Voice mail
- Wake-up calls
- Window opens
Harmony Deluxe Ocean View
One king bed and one sofa bed or two queen beds. Balcony with table and two chairs. Ocean view. Exterior access. Located on floors 2-3 on the adult side of the resort. Satellite TV. Wireless Internet access (surcharge). Alarm clock radio. Coffee and tea caddy. In-room safe. Iron and ironing board. Ceiling fan. Air conditioning.
All rooms includeHarmony Premium Ocean View
One king bed with pillowtop mattress. Balcony with table and two chairs. Ocean view. Exterior access. Located on floor 4 on the adult side of the resort. Flat-screen satellite TV. Wireless Internet access (surcharge). Alarm clock radio. Coffee and tea caddy. Compact refrigerator stocked with water and soft drinks. In-room safe. Iron and ironing board. Ceiling fan. Air conditioning.
All rooms includeSplash 2-bedroom Family Connecting
Two queen beds in first room. One king bed and one sofa bed or two queen beds in second room. Balcony with table and two chairs. Garden and partial ocean views. Exterior access. Located on floors 1-3 on the family side of the resort. Satellite TV. Wireless Internet access (surcharge). Alarm clock radio. Coffee and tea caddy. In-room safe. Iron and ironing board. Ceiling fans. Air conditioning.
All rooms includeSplash Deluxe Garden View
Two queen beds. Patio with table and two chairs. Garden view. Exterior access. Located on floor 1 on the family side of the resort. Satellite TV. Wireless Internet access (surcharge). Alarm clock radio. Coffee and tea caddy. In-room safe. Iron and ironing board. Ceiling fan. Air conditioning.
All rooms includeSplash Deluxe Ocean View
One king bed and one sofa bed or two queen beds. Balcony with table and two chairs. Ocean view. Exterior access. Located on floors 2-4 on the family side of the resort. Satellite TV. Wireless Internet access (surcharge). Alarm clock radio. Coffee and tea caddy. In-room safe. Iron and ironing board. Ceiling fan. Air conditioning.
All rooms includeTerms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.
Nearby Activities & Points of Interest
Less than 0.5 mile
- Savannes Bay Nature Reserve - 700 yards
0.5 - 1.0 mi
- Mankote Mangrove - 1200 yards
1.0 - 3.0 mi
- Vieux Fort Hewanorra Intl. Airport (UVF) - 2.1 miles
- Maria Islands Nature Reserve - 2.8 miles
- Downtown Vieux Fort - 2.9 miles
3.0+ mi
- Moule a Chique Lighthouse - 3.5 miles
- Frégate Island Nature Reserve - 8.7 miles
- Fond Doux Estate - 8.7 miles
- St. Lucia Rain Forest - 8.9 miles
- Soufriere Volcano - 9.1 miles
- Sulphur Springs - 9.1 miles
- Castries George F. L. Charles Airport (SLU) - 18 miles
- Kingstown E.T. Joshua Airport (SVD) - 47 miles
Reviews
Filter by:
-
All (30)
- Recommended (24)
- Not recommended (6)
The following English reviews were posted by Hotels.com guests from other countries
"Exceeded Expectations"
Reviewed by Daniel of Orange on Jun 11, 2009
This was our first stay at an all-inclusive. Above all, the people at the resort were overly friendly and accomodating. This was also our first visit to St. Lucia and the people at the resort gave a a great first impression. The buffet food was good. However, having 2 additional restaurants was an unexpected pleasure and the food at both was quite good while the service was even better. There isn't much else on this end of the island, so I'd recommend some day trips, especially to see the Pitons.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Great location, but better food is in order"
Reviewed by a Hotels.com guest on Jun 10, 2009
The hotel was great, but the food--was mediocre at best. It is a nice concept the all-inclusive package. However, the food needs improvement. Great service, good ambiance, and fantastic location.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by Franck of guadeloupe on Apr 14, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
"Nice stay"
Reviewed by a Hotels.com guest on Jan 7, 2009
Good food, clean and comfortable room.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 10.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
"Great hotel for children"
Reviewed by Melissa of Los Angeles on May 22, 2008
The hotel was very kids friendly. It had many wonderful things for children to do. But it was also very adult friendly too. The activity coordinators were great and the children had a wonderful time. The food was good too. I would definitely recommend it for a family vacation.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Not What it Seems"
Reviewed by Andrew of New York on May 13, 2008
On paper, Coconut Bay has everything - a spa, all inclusive, rooms, location, however the ad and reality are very misleading and not at all what we expected. The ideas are great, but the execution was horrible. The food was not good and the fruit was hardly ever ripe. The eating room felt like a high school cafeteria rather than a resort. We did like the open air lobby and the food at the Grill was pretty good. The bar service was slow (even worse than Caribbean time) and all the drinks were of low grade alcohol - headache city. I am still de-toxing from the trip. The location was at least an hour from any snorkeling or scuba up windy roads and at least 45 min from any excursion, also on windy roads. The rooms were just bad, as the shower was hot, then cold, then hot, then cold again. The beds were very hard and it felt like you were living in a trailer. For the price these rooms should be upgraded. The spa was over priced and the treatments were not that great with therapists who had rough hands. We were finally able to argue a for $200 worth of spa treatments based on an ad we brought in from Travel + Leisure, however they didn't want to honor it at first. Poor execution.
Overall Rating
out of value="10"- 2.0 Hotel Service
- 4.0 Hotel Condition
- 2.0 Room Comfort
- 4.0 Room Cleanliness
"Great for families"
Reviewed by C of Scotland on Jan 7, 2008
Stunning location and great facilities. I was here on my own and it was a lovely start to my holiday - safe, a variety of facilities and a great spa. The pools are lovely and the ocean front views are fantastic. It was quite busy with children (and this was out of season) so I guess it is more of a family hotel than a romantic getaway. Not so much a peaceful hotel, but safe and very clean. In busier times there are excursions from the hotel, but not always available out of season.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great for families"
Reviewed by C of Scotland on Jan 7, 2008
Stunning location and great facilities. I was here on my own and it was a lovely start to my holiday - safe, a variety of facilities and a great spa. The pools are lovely and the ocean front views are fantastic. It was quite busy with children (and this was out of season) so I guess it is more of a family hotel than a romantic getaway. Not so much a peaceful hotel, but safe and very clean. In busier times there are excursions from the hotel, but not always available out of season.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 27, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
"Great Value"
Reviewed by denny of new york on Sep 14, 2007
daily activities with lots of guest involvement;great water park,theam nights,live bands, romantic dinners.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 27, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Need inprovement"
Reviewed by Nazcigars of Brooklyn on Apr 13, 2007
The hotel is great for kids but food is not so great, drinks abr no great and room service is very bad. The pool and activites are wonderful. People are very nice. I do not recommend if you do not have children
Overall Rating
out of value="10"- 10.0 Hotel Service
- 2.0 Hotel Condition
- 4.0 Room Comfort
- 10.0 Room Cleanliness
The following foreign language reviews were posted by Hotels.com guests from other countries
"bien"
Reviewed by E of Guadeloupe on Aug 31, 2009
bien sauf la plage car océan atlantique. mer souvent agitée. Réserver vos séances de spa à l'avance car souvent saturée.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"hotel super bien j' y retourne sans hesiter !! tres content"
Reviewed by S of martinique on Aug 18, 2009
hotel agreable , tres bien entretenu qualite du service excellent rien a dire animations toute la journee le soir aussi salle de jeux pour adulte et enfant rien a dire cette hotel est super !!
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"SUPER j'y retourne sans hésiter"
Reviewed by L of FORT DE FRANCE on Apr 10, 2009
le sourire et l'aimabilité du personnel m' a vraiment frappé, je pense que l'hotellerie française a beaucoup à apprendre. L'hotel est génial aussi bien pour la famille que pour les couples, la formule all inclusive est trop bien, les enfants sont indépendants et ce sont de vrai vacances pour les parents. Même la langue anglaise n'est pas vraiment un obstacle car le personnel est vraiment à l'écoute et fait de gros effort pour comprendre le francais.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Très bien avec les enfants"
Reviewed by b of FORT DE FRANCE on Mar 4, 2009
accueil très chaleureux. nourriture assez américaine mais très bonne et en abondance. super kid's club. la chambre est correcte. une baugnoire serait mieu x qu'une douche. globalement endroit très reposant et all inclusive très appréciable.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"j'y retourne sans hésiter"
Reviewed by r of MARTINIQUE on Jul 23, 2008
tout était OK, L'ACCUEIL, la chambre, le service, les repas(même si i manquait un peu de grillade, les activités de l'hotel(piscine, tobgan, acitivités sportives, la salle de sports bien équipée, les animations le soir.Nous nous sommes bien amusés.C'était vraiement génial. Nous étions 10 dont 2 enfants. Vacances variement INOUBLIABLE
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Sans hésitation j' y reviendrai"
Reviewed by L of Martinique on May 30, 2008
super hotel avec une qualité de service zero faute
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"j' y retournerai c' est sûre"
Reviewed by R of Martinique on May 30, 2008
très bonne adresse eccellent qualité de service
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"excellent rapport qualité-prix !!! A refaire !"
Reviewed by d of martinique on May 13, 2008
un excellent hôtel pour se reposer en famille ou en couple. Les animations pour les enfants sont géniales et les adultes peuvent aussi s'isoler et se reposer s'ils le souhaitent.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews